Examples of features we have created for our clients.

Most companies send correspondence to customers, members, vendors, etc. such as statements, reminders, or even birthday greetings. Although most commercial software, such as word processors, email, and contact management, provide various options in this regard, they usually don't fulfill a business' growing needs. How easily and at what cost can you do the following:

• Send correspondence to individuals or groups based on conditions that are meaningful to your business
• Automatically send correspondence based on predefined criteria
• Track correspondence sent, and have this information quickly available to the employees that need to know
• Personalize correspondence to each recipient based on various information about them, their orders, etc.
• Automatically send appropriate correspondence via any combination of printed or electronic mail, fax, or even voice mail

Our software's goal is to make these kind of things happen with such little effort that they do get done.

Many companies need to keep in touch with employees or others that are on the road or at remote locations. We have created software that runs in the background constantly monitoring data and automatically contacting people via pagers, cell phones, or other devices. It contacts them according to rules customized for your business needs. One example is escalation paths; if no response within preset time frames, others are notified as required. We can often do this monitoring of data and contacting people on one of your existing programs, without affecting either your program or the data it uses!

How many staff hours are spent handling the paperwork involved in sending or receiving orders from other companies?

Your computer can talk to a suppliers computer - or to your customers' computers if you are a supplier. New technology and techniques make it easier than ever to build such systems, and more and more companies are providing computerized interfaces to their ordering and other systems. 

One of our clients receives some 10,000 payments each week from a finance company. This represents days of time to enter and check each payment. Customized software from us reduced this to under one hour including production of reports they previously had no way to generate. A side benefit is that they and the finance company are able to automatically update each other's customer contact information and keep it synchronized.

We created a system that requires both a user identification code and the user's fingerprint in order to gain access to a system. This program also stored the fingerprints.

Security continues to become more and more necessary, and security is another area where many businesses need customized solutions such as this.

No matter who owns the software, you own the data you put in it. In on case, a client had their data being held for ransom by a hostile host. This host provided a web-based service where customers would send them their raw data and the host would  enter that data for them into the database. Customers could only see their information through the web site. Our client had complete trust in this host and did not keep copies of the data they sent. When our client wanted to leave, the hostile host tried to hold their data as leverage for them to stay. To get around the negative issues that were fast arising we created a program that was able to connect to the web site like a browser, cycle though all our client's data as presented on the web pages, and extract that data into a new database. This included both textual information and images. The client was now free to leave this host without having to resort to legal action to get their data back.

The Web is good for some things and Windows is good for others. One of our strengths is helping you determine what will work best in your circumstances. Quite often a combination is most effective - a simple web interface for those only needing a more limited access, and a Windows (or Linux) native client application that provides all the power these platforms can offer. For example, for one client, members access what they need through the web while the office staff perform their data entry through a native Windows application.

As new technology develops (such as Microsoft's new .Net environment) more and more can be done effectively through web interfaces, but there are still pros and cons to both methods so we do not advocate only one approach at the expense of other options.

We have experience developing sophisticated vertical market applications. Below are two examples.

• Instrumental in the design and management of development for an industry-leading activities management and scheduling application used worldwide in some of the most exclusive and famous resorts, spas, and hotels. This application automatically books activities requiring scheduled resources according to extensive and complex rules; handles financial calculations such as commissions, discounts, and of course taxes; includes complete multi-currency Point-Of-Sale that interfaces with credit card, hotel, and other systems; and many more features.
• Continuing support of a membership application that is over 10 years old and at its peak was in over 60 offices worldwide. It is a DOS program that is still being used by many offices today. It has many features in the area of membership, leads, sales, commissions, accounting and much much more. The most important feature is that there is such a tight integration that workflow is not interrupted by going from one area to another.

A client has an existing vertical market application written in Paradox that hit the wall of what Paradox could do vs what their clients needed. Instead of rewriting everything from scratch we designed some DLL's using Delphi that their Paradox program could use - thus extending the capabilities and the lifetime of this existing application in a very cost-effective and seamless way.